When you're ready to extend that exciting offer, but the system won't cooperate, it can be frustrating. Here’s what to check if you're unable to send an offer letter.
✔Check Candidate Status: Before an offer letter can be sent, the candidate usually needs to be in the correct stage of your recruitment pipeline. For example, they might need to be moved to "Interview Complete" or "Ready for Offer" status. Confirm the candidate's current status and update it if necessary.
✔All Required Fields Filled? Offer letters often have mandatory fields that must be completed before sending, such as salary, start date, or specific terms. Carefully review the offer letter template to ensure all required information is entered and valid. Look for any highlighted fields or error messages.
✔Template Issues: If you're using a custom offer letter template, there might be an issue with the template itself. Try using a default template to see if the problem persists. If the default works, the issue might be in your custom template's formatting or merge tags.
✔Permissions: Are you authorized to send offer letters? Your user role and permissions might restrict this action. If you're unsure, check with your account administrator or a team member with higher privileges.
✔Internet Stability: A brief internet disruption could prevent the offer letter from being sent successfully. Ensure your connection is stable before attempting to send.
✔File Attachments: If you're trying to attach a file to the offer letter, ensure the file type is supported and its size is within limits. Corrupted or overly large attachments can sometimes block the sending process.
✔Recipient Email Address: Double-check that the candidate's email address is correct and properly formatted. An invalid email address will prevent delivery.
✔Review Error Messages: If you receive an error message, read it carefully. It often provides clues about what went wrong. Make a note or screenshot of the exact wording.
✔Still Can't Send? Contact Support: If you've gone through these checks and still can't send the offer letter, please contact our support team. Include the candidate's name, the specific offer letter you're trying to send, any error message and what you've already tried.